#Wd my cloud desktop app not connecting how to#
#Wd my cloud desktop app not connecting software#
#Wd my cloud desktop app not connecting download#

I just hope that this article was helpful to you. Finally I thought about trying a direct connection and wrote this article showing my findings, YAY! 🙂Ĭhances are you’ve thought about or experienced at least one of these issues. I connected my external hard drive to my Cloud device and attempted to transfer 3TB of data and failed after trying multiple times and multiple methods for over a day. I haven’t experimented with this too much. Why can’t I transfer large files over a directly connected USB device? I’m actually not sure, it is very annoying but what I do know is that once you set the correct permissions, your protected files will be secure.Įnsure ‘streaming media’ is on in your device settings and that your device is not indexing. Why can I see private folders sometimes with users who aren’t allowed to use them? I transferred 4TB of data to my device and it took approximately 36 hours to index. During this indexing process it is very very slow and painful.ĭepending on the amount of files you have, this can take days to compete (seriously, not exaggerating). The WD device indexes all of the files you put on it.

#Wd my cloud desktop app not connecting download#

While connected via Ethernet, my performance was about 81Mbps download (max) using the Ethernet cable provided with the device. Obviously this is an issue for anyone who doesn’t have a decent router, wireless N or AC devices / computers and sometimes a decent internet connection (external access). Once you get this process working the first few times, you can do it significantly faster. which means in my address bar I will type:Īlternatively, after plugging in your cloud device, you can go to Network and wait to see if your device appears however, in my experience it either takes a very long time or never appears at all. In the example above, my device name is FOXCLOUD.

Open Windows Explorer (file browser), and in the address bar type: //YourDeviceName.

#Wd my cloud desktop app not connecting software#

Instead of waiting for the auto-connection, select ‘Connect As.’, and log in using your admin account.īefore you begin, find out the name of your WD Device by going to the WD My Cloud Software and looking at the name (see image below) If you get an error connecting then unplug the Ethernet cable, wait for the yellow LED to display again, and then plug the Ethernet cable in again.Click your device and it will automatically connect. Open Finder (file browser) and in the sidebar you should see your device.Plug the Ethernet cable from the device to your computer and wait for about a minute until the activity LED turns blue again.Turn on your device without plugging in the Ethernet cable and wait for the activity light (first LED) to turn yellow.1 Cat6 Ethernet cable (provided with device)īelow are the steps to directly connect your device on both your Windows or Mac computer: Mac.When it works, it’s absolutely amazing and when it doesn’t, chances are you either just finished copying your entire life of data on it or your device is indexing (see Q&A section below). If you are reading this article you may know what I’m talking about. The WD Cloud is probably one of the most controversial products to ever hit the market.

#Wd my cloud desktop app not connecting how to#

How to fix your WD My Cloud storage device / NAS slow transfer rate and directly connect to your computer to transfer files faster.